Terms of service

Returns & Claims – BRANGO International

Returns and exchanges are accepted within 10 days of purchase with a valid sales invoice.
Discounted items and accessories are not eligible for claims, returns, exchanges, or refunds.
Returned items must be unworn, unaltered, unwashed, and have all original tags attached.
Claims cannot be processed without the sales invoice.
Claims can be submitted within 4 weeks of purchase.
Exchanges and refunds are only possible if the item meets the conditions mentioned above.
All claims are subject to approval by the BRANGO International head office within 7 to 10 working days.
Returns and claims apply only to products purchased online.
Customers are responsible for return shipping costs.
Items that are stained, emit body odors or perfume/scents, have marks, are damaged, or water-stained are non-returnable.
Please contact our customer care department before shipping any returns or claims.

Customer Care Contact:

Once your return is received and inspected, we will send an email notifying you that the item has been received and whether your refund is approved or rejected.
If approved, your refund will be processed and credited to your bank account within 5 working days.

If you haven’t received your refund, first check your bank account; it may take up to 5 working days for credit.
If the refund is still missing, contact us at info@brango.com or call 0332 1491111 / 042 38835588.

Saturdays, Sundays, and Public Holidays are not considered working days.
Product dispatch is subject to order verification by our customer care team and stock availability. Verification does not confirm order dispatch.
BRANGO International is not responsible for delays due to stock unavailability or delayed order verification.
Customers must provide correct address and contact details when placing orders.
We reserve the right to accept or reject any order at any time or stage.
For returns, consider using a trackable shipping service or shipping insurance, as we cannot guarantee receipt of returned items.
BRANGO International reserves the right to modify terms and conditions at any time without prior notice.

Days Required for Shipping	1	2	3	7
Percentage of Orders Shipped	50%	80%	90%	100%

Note: Logistics partners may require up to 1 additional working day for delivery. Actual processing may vary.

Orders Rs. 15,000 and above require a 20% advance payment at the time of confirmation.
The advance secures your order; the remaining balance is payable upon dispatch or delivery.
Orders above Rs. 15,000 without the advance payment will not be processed.